Office Security Updates failing with error 0x80070663

KonuOffice Security Updates failing with error 0x80070663

SYMPTOMS

System Center Configuration Manager 2007 Service Pack 1 (SP1) will not restart the client computer automatically. It prevents pending important updates from being installed successfully on these computers.

RESOLUTION

Solution:

HKEY_LOCAL_MACHINESoftwareMicrosoftSmsMobile ClientReboot ManagementJobCounter

– set JobCounter to 0 (zero)

Under very specific conditions, the persistent job counter is not decremented when a job is finished. The coordinating system prevents these client computers from being restarted because it believes that a job is still running based on the JobCounter value.

Root Cause:

– client incorrectly concludes that a job is running because JobCounter <> 0

– hotfix prevents problem from happening again

– hotfix does not correct the JobCounter value

Can Güneş

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